FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
1-2 days on stock items
Items that we have in stock will be processed and shipped the next working day at the latest. In case of an out-of-stock item, it can take up to 6 working days before the product is shipped, of course you will be kept informed.
The standard shipping costs are:
Belgium, Netherlands, Luxembourg €5,95
from €60.00 free shipping.
Denmark, Germany €8,95
from €60.00 free shipping.
Austria, France, Spain, Italy, Finland, Sweden, Czech Republic €9,95
from €60.00 free shipping.
Norway, United Kingdom, Ireland €12,50
from €60.00 free shipping
Other countries €21.95
from €100.00 free shipping
This is certainly possible! Make an appointment in advance, so that we certainly have everything in stock, and that someone is also present.
You can submit a return within 14 days via the contact form, click here for more information about returns
At the moment you can pay with:
- Ideal
- credit card
- Bancontact
- Paypal
We are always looking for quality products!, if you have a unique product please contact us contact Contact us, and we'll see if it matches our collection.
Some of our products bear the European Union Ecolabel, the Ecocert label, the ECARF label or the Fair Trade logo. These products are manufactured and distributed in compliance with the manufacturing guidelines applicable to these labels, which can be found here, along with more information about the label:
Milieukeur - www.eu-ecolabel.de / www.ecolabel.eu / www.ecolabel.eu
Ecocert - http://www.ecocert.com/en/natural-and-organic-cosmetics
Fair Trade - http://www.fairtrade.net/
Ecarf - http://ecarf.org
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Shipping Prices:
Netherlands & Belgium €5,95 Free Shipping from €65
Germany €6,95 Free Shipping from €65
France €9,95 Free Shipping from €65
Denmark, Poland, Czechia, Austria, Slovakia €8,95 Free Shipping from €65
Norway, Portugal, Spain €12,50
United Kingdom €12,50 Free Shipping from €75
Switzerland €19,95 Free Shipping from €75
Greece €19,95
Other Countries €21,95
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U kunt binnen 14 dagen een retourmelding doen via het contactformulier, klik hier voor meer informatie over retouren
Op dit moment kunt u afrekenen met:
Apple Pay
Google Pay
iDeal
Bancontact
Creditcard
Paypal
Mocht u een andere betaaloptie willen, neem dan contact met ons op
Een aantal van onze producten zijn voorzien van het Ecolabel van de Europese Unie, het Ecocert-keurmerk, het ECARF-keurmerk of het Fair Trade-logo.
Deze producten worden geproduceerd en gedistribueerd met inachtneming van de productierichtlijnen die van toepassing zijn op deze labels, die u hier kunt vinden, samen met meer informatie over het label:
Milieukeur - www.eu-ecolabel.de / www.ecolabel.eu / www.ecolabel.eu
Ecocert - http://www.ecocert.com/en/natural-and-organic-cosmetics
Eerlijke handel - http://www.fairtrade.net/
Ecarf - http://ecarf.org